Question & Ans.

We at GCS, have a very thorough process which doesn’t only ensure collection, but also ensures intelligence while collection. Once the debt file is shared with us, the file is cleaned and scanned with our database, ensuring we capitalize on any previous connection we have on the account. The allocation is further allocated to relevant team members (which depends upon multiple factors like geography, age of the debt, amount of debt, et al) through our internal CRM. Once done the collection activities start via phone, email and site visits.

GCS works on cloud-based CRM and has best practice process laid down with high end encryption. The storage on cloud is for 6 months for data and voice recordings are stored for 3 months. By the end of the period, the data automatically gets cleaned. Our systems are also only accessible at the office network and highly secured for any data breach activity.

Once a case is passed to GCS, during the first initial calls and actions, our team can categorize the case as per our Global standards disposition. During the first course of the month, the team gauges where the case would be ending up. Through follow-up we can provide an estimate on the collection and on how many days the monies would be recovered.
We also don’t stick to a case for many days and upon 3 months of handover we are able to provide an outcome of the case as Workable or Non-Workable.

GCS works on a variable model of No Collect No Fee. We only charge you once we get collection from a case. Any top-up cost that are involved during collection is not billed to our clients. We only charge the agreed percentage on collection.
Any legal services taken from GCS only incurs the legal fee on top of the collection commission. This is also case to case basis, with your pre-approval.

Once a case is passed on to GCS, the case and its direction becomes the responsibility of GCS. GCS employees are trained to follow up the case in a very professional manner wherein each debtor is informed of GCS’s role as your extended arm. This keeps you and your team from safe from any direct involvement.

Some debtors do tend to contact their salesperson from your side, due to the extensive follow up by GCS team. In such cases we always request our partners/clients to keep GCS in the loop, as these are tools that debtor plays to ease off the pressure of payment towards your outstanding invoices.

The updates are shared on regular intervals with the FPR from your office. Depending on the requirements the team head from GCS can get in touch with your appointed FPR daily also. A monthly updated file is provided every month for review discussion and value adds by your team. The reports are tailored to suit your requirements.

Depending on the need & requirement of each case, team GCS plans site visit to debtors.

GCS has an inbuilt process which assists in tracking debtors. Our team of highly trained and experienced Risk team has capabilities in tracking the debtors and their other contacts. GCS works through various business analytics and intelligence.